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How 9xxapp Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account and process payments through bKash, Nagad, and Rocket.

Account data protectedbKash, Nagad, Rocket payment privacyYour right to access and deleteNo data sold to third parties

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HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use standard encryption protocols to protect data in transit between your device and our servers. Your account is secured with a one-time password sent to your registered phone number each time you log in from a new device. Payment data tied to bKash, Nagad, or Rocket is processed through encrypted channels and is never stored in plain text on our end. You can review and update your account details at any time from the account settings panel.

Encrypted Transfers

All data sent between your device and 9xxapp travels over encrypted connections. This covers login, account updates and every payment transaction you initiate.

OTP Login Verification

A one-time code is sent to your registered mobile number when you log in from an unrecognised device, keeping your account under your control.

Data Retention Schedule

Active account data is kept while your account is open. After closure, data is held only as long as applicable compliance standards require, then permanently deleted.

No Third-Party Data Sales

We do not sell your personal information. Payment references for bKash, Nagad, or Rocket are used only for the specific transaction and account verification they relate to.

What We Collect and Why We Use It

9xxapp Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you submit when creating your account — your name, phone number, email address, and the payment method you choose, whether that is bKash, Nagad, or Rocket. When you make a deposit or request a withdrawal, the wallet reference number and transaction timestamp

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are logged against your account so we can verify the transfer and resolve any disputes quickly. We also collect device data — browser type, IP address, and session activity — to detect unusual login patterns and keep your account secure. Cookies record your session state so
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you do not have to log in from scratch each visit; you can manage cookie preferences through your browser settings. We do not collect more than what is needed to operate the account and process your payments. Your bKash, Nagad, or Rocket wallet details are used
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only for the transaction you initiate and are never shared with advertisers or unrelated third parties. Data retention follows our internal schedule: active account data is kept while your account remains open; closed account data is held for a defined period required by applicable compliance standards,
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then deleted. Use of our platform and this policy's application both depend on your local law and the eligible regions we cover.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct, or request deletion of your personal data, our support team handles these requests directly. You can reach us through live chat, email, or our in-account messaging panel. We aim to acknowledge your request promptly and resolve it within a reasonable timeframe — response times may vary depending on the volume of requests we receive.

Common Questions About Your Data and This Policy

These are the questions we hear most from account holders about how their information is stored, who can see it, and what steps they can take to manage it.

We collect your name, phone number, email address, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also logged for security purposes.

Wallet reference numbers and timestamps are kept for account verification and dispute resolution. Full wallet credentials are never stored in plain text or shared with third parties.

Yes. Contact us through live chat, email, or in-account messaging with your registered phone number and we will compile and send your data record within a reasonable timeframe.

Send a deletion request via email or in-account messaging. Once verified, we remove your data from active systems and retain only what compliance standards require before final deletion.

We share data only with payment processors that handle your bKash, Nagad, or Rocket transactions, and with service providers who help us run the platform under strict data-handling agreements.

No. Access and the application of this policy depend on your local law and the eligible regions we serve. Check whether use is permitted in your location before opening an account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 9xxapp Handles Your Personal Information

Data Handling, Cookies and Account Security

Reach Us About Your Data

Common Questions About Your Data and This Policy

01 What personal data does 9xxapp collect when I open an account?

02 Are my bKash, Nagad, or Rocket payment details stored after a transaction?

03 Can I request a copy of all the data held on my account?

04 How do I ask for my personal data to be deleted?

05 Who do you share my data with?

06 Does eligibility to use 9xxapp and this privacy policy apply everywhere?

Privacy Policy

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